Terms of Service
Last updated: 5 July 2026
1. Who we are
ClaveX Works (“ClaveX”, “we”, “us”) is a business registered in Malaysia (SSM registration no. 202603128709 (TR0342625-X)). These Terms govern your use of clavexworks.com (the “Site”) and any enquiry you submit through it. By using the Site or submitting a form, you agree to these Terms and to our Privacy Notice. If you do not agree, please do not use the Site.
2. What the Site is (and is not)
The Site describes our services: business systems architecture, discovery, build, and ongoing evolution of operating layers for businesses. Content on the Site is general information, not professional, legal, financial, or technical advice for your specific situation. Any actual engagement (discovery session, build, retainer) is governed by a separate written service agreement signed by both parties. Nothing on the Site, and no reply to an enquiry, creates an engagement by itself.
3. Enquiries and communications
When you submit a form, you agree that we may contact you about your enquiry by email, phone, or WhatsApp using the details you provide. We aim to respond promptly during Malaysian business hours but do not guarantee response times. Submitting an enquiry does not obligate either party to proceed.
4. Personal data (PDPA)
We process personal data you submit (such as your name, email, phone number, company, and the content of your message) to respond to your enquiry and, if you proceed, to deliver services. Processing is carried out in accordance with the Personal Data Protection Act 2010 (Malaysia) and our Privacy Notice, which explains what we collect, why, how long we keep it, and how to access, correct, or withdraw consent to it. We do not sell your personal data, and we do not use your enquiry data to train AI models.
5. Illustrative content
Case studies and demonstrations on the Site may be representative patterns or clearly labelled fictional examples (for instance, synthetic demo businesses) used to illustrate how our systems work. Where a real client engagement is shown, it is published with that client’s consent. Figures shown in demonstrations are illustrative unless expressly stated as measured results.
6. No performance guarantees
We do not guarantee any specific business outcome, revenue increase, ranking, or cost saving from our services or from anything described on the Site. Results depend on factors outside any provider’s control. Specific service commitments, where we make them, are set out in the written service agreement for an engagement, not on the Site.
7. Intellectual property
The Site and its content (text, design, graphics, frameworks, and the CORE framework materials) belong to ClaveX Works or its licensors. You may view and share links to the Site, and download materials we expressly offer for download, for your own business evaluation. You may not copy, republish, or commercially exploit Site content without our written permission. “ClaveX” and associated marks may not be used without permission.
8. Acceptable use
You agree not to misuse the Site: no attempts to breach security, scrape at scale, submit malicious code, impersonate others, or submit unlawful, deceptive, or infringing content through our forms.
9. Third-party links and tools
The Site may link to third-party sites and reference third-party tools we work with. We do not control them and are not responsible for their content, terms, or data practices.
10. Availability and changes
We may change, suspend, or discontinue any part of the Site at any time, and may update these Terms. The “Last updated” date shows the current version; continued use after changes means you accept the updated Terms. Material changes to how we handle personal data will be reflected in the Privacy Notice.
11. Limitation of liability
To the maximum extent permitted by Malaysian law: the Site is provided “as is” without warranties of any kind; we are not liable for indirect, incidental, or consequential loss arising from use of the Site; and our total aggregate liability arising from use of the Site is limited to RM100. Nothing in these Terms excludes liability that cannot be excluded under Malaysian law. Liability within a paid engagement is governed by that engagement’s service agreement, not this clause.
12. Governing law
These Terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them or from use of the Site.
13. Contact
Questions about these Terms: daniel@clavexworks.com